Terms & Conditions

1.1. You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to make purchases on this Website.

1.2. If you are using the Website on behalf of another person or entity, you represent that you are authorised to bind that person or entity to these Terms.

2.1. We sell original and reproduction paintings, artworks, and decorative frames crafted in silver and other metals (including but not limited to silver-clad, silver-plated, brass, copper, and mixed-metal frames and embellishments) (“Products”).

2.2. Handcrafted nature. Many of our Products are handmade or hand-finished. Minor variations in colour, texture, patina, engraving, dimensions (within ±[X]% tolerance), and finish are inherent to handcrafted goods and shall not be treated as defects.

2.3. Colour representation. While we make every effort to display Product colours accurately, actual colours may vary depending on your screen or device settings. Such variation shall not constitute grounds for a defect claim.

2.4. Silver content and purity. Where a Product is described as containing silver, the purity and approximate weight of the silver component will be stated on the Product page (e.g., 92.5% sterling silver, silver-plated, or silver foil/leaf). Where BIS hallmarking is applicable and available for silver articles, hallmarked Products will be identified as such. Products described as “silver-plated”, “silver-finish”, “German silver”, or “oxidised silver” are not solid silver, and are priced and described accordingly.

2.5. Artwork authenticity. Where a Product is described as an original artwork, a certificate of authenticity may be provided as stated on the Product page. Reproductions and prints are clearly identified as such.

2.6. Product weights, dimensions, and other declarations are made in accordance with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, where applicable.

3.1. All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of GST as indicated on the Product page. Shipping charges, if any, are shown at checkout before payment.

3.2. Silver price fluctuation. Prices of Products with substantial silver content may be revised from time to time in line with prevailing bullion rates. The price applicable to your order is the price displayed at the time of successful order confirmation.

3.3. We accept payments through [UPI / credit and debit cards / net banking / wallets / EMI], processed via RBI-authorised payment aggregators. We do not store your card or banking credentials.

3.4. Cash on Delivery, if offered, may be limited to certain order values and PIN codes.

3.5. Pricing errors. In the rare event a Product is listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel the order and refund the full amount paid.

3.6. A tax invoice compliant with GST law will be issued for every order.

4.1. Your order constitutes an offer to purchase. A contract is formed only when we confirm dispatch of the Product. We may refuse or cancel an order due to unavailability, pricing errors, suspected fraud, or inability to service your location, with a full refund of any amount paid.

4.2. Cancellation by you. You may cancel an order before dispatch by contacting us at [support email/phone]. Orders for made-to-order, customised, or personalised Products (e.g., engraved frames, commissioned artwork) cannot be cancelled once production has commenced.

5.1. We ship across India through reputed logistics partners. Estimated delivery timelines are indicated at checkout and are indicative, not guaranteed. [International shipping: available / not available.]

5.2. Products containing silver and fragile artworks are insured in transit [up to invoice value] and shipped in tamper-evident, protective packaging.

5.3. Inspection at delivery. For high-value items, we may require signature on delivery and/or an OTP. If the outer packaging appears tampered with or damaged, please refuse delivery or record an unboxing video and notify us within 48 hours of delivery. Claims for transit damage made without supporting evidence or beyond this window may not be entertained.

5.4. Risk in the Products passes to you upon delivery. Title passes upon realisation of full payment.

6.1. Return window. Eligible Products may be returned within [7/10] days of delivery if they are damaged, defective, or materially different from their description, provided they are unused, in original condition, and with original packaging, tags, certificates, and invoice.

6.2. Non-returnable items. The following are not eligible for return except in cases of transit damage or manufacturing defect:

• Customised, engraved, personalised, or made-to-order Products;
• Original artworks sold with a certificate of authenticity, once accepted at delivery;
• Products damaged due to misuse, improper handling, or improper cleaning (e.g., use of abrasive or chemical cleaners on silver surfaces).

6.3. Tarnish is not a defect. Silver and other metals naturally tarnish or develop patina over time upon exposure to air, moisture, and skin contact. Tarnishing is a natural property of the metal and does not constitute a manufacturing defect.

6.4. Process. To initiate a return, contact [support email] with your order number, photographs/video of the issue, and a description. Approved returns will be picked up by our logistics partner or, where pickup is unavailable, self-shipped with courier charges reimbursed [up to ₹X].

6.5. Refunds will be processed to the original payment method within [7–10] business days of the returned Product passing quality inspection. COD refunds will be made by bank transfer/UPI.

6.6. We may offer replacement or repair in lieu of refund where you so choose or where the defect is repairable, subject to your consent.

9.1. All content on this Website — including artwork images, photographs, designs, product descriptions, logos, and trademarks — is owned by or licensed to us and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.

9.2. Purchase of a painting or artwork transfers ownership of the physical object only. Copyright and reproduction rights in the artwork remain with the artist or us, as applicable, unless expressly assigned in writing. You may not reproduce, print, or commercially exploit images of the artwork without written permission.

12.1. Except as expressly stated on a Product page, Products are sold on an “as is” basis, without warranties beyond those implied and non-excludable under the Consumer Protection Act, 2019.

12.2. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses.

16.1. These Terms are governed by the laws of India. Subject to Clause 16.2, courts at [City, State] shall have exclusive jurisdiction.

16.2. Nothing herein restricts your right to approach the appropriate Consumer Commission under the Consumer Protection Act, 2019, or to use the National Consumer Helpline (1915) or the e-Daakhil portal.